Fair policies.
Serious commitment.
We want you to feel confident ordering from Vulcanmen. Our return, replacement and money-back policies are designed to make that commitment clear.
Because our products are intimate and personal-use products, hygiene and safety are important considerations when handling returns. Please read the conditions below before requesting a return, replacement or refund.
Opened or used products
For hygiene and safety reasons, products that have been opened or used are not eligible for standard returns.
Please make sure you have selected the appropriate product and option before opening the packaging.
Something arrived defective?
If your product arrives defective, please contact us within 24 hours of delivery.
We may request photographs, videos or other information necessary to verify the issue before arranging a replacement.
Unopened returns
Unopened products may be considered for return at our discretion, subject to the applicable return conditions.
Products must remain unopened, unused and in their original condition and packaging.
180-day money-back guarantee
Vulcanmen offers a 180-day money-back guarantee subject to the conditions of the guarantee.
To qualify, customers must register their product and follow the recommended usage routine while maintaining the required usage records or logs.
Follow the process.
The 180-day guarantee is subject to registration and compliance with the required usage routine.
- Register your product as required.
- Follow the recommended usage schedule.
- Maintain the required usage logs or records.
- Complete the required 180-day period before submitting a guarantee claim.
Contact us first.
Please contact Vulcanmen before sending any product back. Do not ship a return without receiving instructions from our support team.
This helps us identify your order and ensure that the return or replacement is processed correctly.
Confidence backed by commitment.
We want every customer to feel confident about choosing Vulcanmen. Our 180-day money-back guarantee exists to give eligible customers additional peace of mind when following the required product-use routine.